Question 1

How quickly can you fix my broken springs?

Accepted Answer

In most cases, we can repair broken springs the same day you call. Our technicians carry common spring sizes on their trucks, and with our 30-minute response time, we can often have your door working within a few hours of your call. For emergency situations, we're available 24/7.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs typically break due to metal fatigue from repeated use. Most springs are rated for 10,000 cycles (one cycle = one open and close). Other factors include rust and corrosion, extreme temperature changes, poor maintenance, and improper spring sizing. Regular lubrication and annual maintenance can extend spring life significantly.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options including 0% interest for qualified buyers, low monthly payment plans, and quick approval process. Contact us for details on current financing promotions.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours, depending on the door style and any additional work needed. We complete most installations in a single day, including removal of your old door, installation of the new door and hardware, opener setup, and thorough testing.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance includes: safety inspection of all components, lubrication of springs, rollers, and hinges, track cleaning and alignment, spring tension adjustment, hardware tightening, balance testing, safety sensor calibration, and weather seal inspection. This prevents costly repairs and extends door life.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed in Washington State, bonded, and insured. They're also factory-trained and IDA certified. This protects you and your property while ensuring you receive expert-level service.

Question 7

What brands of garage doors do you install?

Accepted Answer

We install and service all major brands including Clopay, Amarr, Wayne Dalton, CHI, and more. We offer a wide range of styles from traditional to contemporary, in materials including steel, wood, fiberglass, and aluminum. We'll help you choose the perfect door for your home and budget.

Question 8

Do you provide emergency garage door service?

Accepted Answer

Yes, we offer 24/7 emergency service for urgent situations like doors stuck open (security risk), broken springs preventing operation, doors off track, or opener malfunctions. Our emergency rates are the same as regular service—no premium charges for after-hours calls.

Frequently Asked Questions